1. Introduction

The Student Pickup Line system is designed to make school pickups safer, faster, and easier for parents. By using technology like license plate recognition, real-time notifications, and secure check-ins, this system solves common pickup problems:

• No more long waits or traffic jams
• Automated check-in as you arrive
• Instant notifications when your child is ready
• Peace of mind knowing only authorized adults can pick up your child

2. Accessing the System

Registering and Logging In

• Download or access the PLACA.AI Pickup Line app/website as directed by your school.
• Register using your email, phone number, or a school-provided code.
• Create a password and confirm your account.
• If you have multiple children or belong to more than one school, you can add and switch between them in your profile.

Switching Between Children/Schools:

• Use the dashboard or profile menu to view all your linked students.
• Select the child or school you want to manage for pickup.

3. Main Features for Parents

Queuing for Pickup

• As you approach the school, your vehicle’s license plate is recognized by school cameras (ONVIF-certified).
• You are automatically added to the pickup queue.
• You’ll see your position in line and estimated wait time.

Real-Time Notifications

• Receive instant notifications when your child is ready for pickup.
• Get alerts for any changes, such as delays or important messages from the school.

Check-In Process

• License Plate Recognition: Just drive up; your arrival is detected automatically.
• QR Code Option: If your school uses QR code, you can scan your code at a kiosk or with your phone.
• Manual Check-In: Some schools allow you to check in via the app if license plate recognition isn’t available.

Cancel or Reschedule Pickup

• If you can’t make it, open the app and choose “Cancel” or “Reschedule Pickup.”
• Select a new time or notify the school you won’t be coming.

Pickup History & Logs

• View a history of past pickups with dates, times, and who picked up your child.
• Useful for tracking schedules or confirming who picked up on any day.

Profile Management

• Vehicles: Add or remove cars you use for pickup (license plate numbers).
• Students: Add or update your children’s profiles.
• Account: Update your contact information, passwords, or notification settings.

4. Screen-by-Screen Walkthrough

a. Login/Register Screen

• Enter your email, phone number, or code.
• Set your password.
• For new users: follow the steps to set up your family and vehicles.

b. Dashboard

• Shows today’s pickup status, queue position, and notifications.
• Switch between children or schools easily.

c. Check-In Screen

• Displays your vehicle (license plate) and confirms when you’re detected.
• Option to check in manually or scan a QR code if needed.

d. Queue Status

• See your place in line and estimated time until pickup.

e. Notification Center

• All real-time alerts and messages from the school.
• Tap to view details or mark as read.

f. Profile/Account Screen

• Manage your vehicles, students, and account information.
• Add a new vehicle or edit license plate numbers.
• Update your email, password, and notification preferences.

g. Pickup History

• List of previous pickups.
• Tap any entry to see details: date, time, and pickup person.

h. Help & Support

• FAQs, troubleshooting steps.
• Contact school staff via app (chat, call, or email).

5. Tips & Best Practices

• Keep your vehicle information updated. Make sure the correct license plate is registered.
• Arrive on time, but not too early. The system works best when everyone follows their schedule.
• Check notifications regularly. Respond promptly to any alerts.
• If picking up for someone else, update permissions in your app profile.
• Notify the school if plans change. Use the Cancel/Reschedule feature for smooth communication.

6. Troubleshooting Guide

Common Problems & Solutions

• Not in Queue: Make sure your license plate is registered and visible. If not recognized, use manual check-in or QR code.
• App Not Updating: Refresh the dashboard or restart the app. Ensure your internet connection is active.
• Wrong Child Shown: Go to your profile and check linked students. Edit or update as needed. Contact school if the issue remains.
• Notifications Not Received: Check your app notification settings and ensure permissions are enabled.
• Can’t Log In: Use “Forgot Password” to reset. Contact support if you’re still unable to access.

Contacting School Staff

• Use the Help/Support section in the app to call, email, or chat with the front desk.
• For urgent issue, contact the school directly using the provided phone number.

Summary

PLACA.AI Student Pickup Line is designed to keep your child safe and make pickups easy. Automated check-in, real-time updates, and simple controls mean you spend less time waiting and more time with your family.

For more help, open the Help section in your app or contact your school’s front office.