Quick answer: If a PLACA.AI camera is not reading plates, first check plate visibility, camera angle, lighting, stream connectivity, vehicle speed, and whether the plate exists in the correct workflow records.

Who This Guide Is For

Administrators, property managers, patrol managers, and school teams troubleshooting LPR detection.

Before You Start

• Access to the camera or device record.
• A test vehicle with a known plate.
• Permission to view scan or arrival results.

Steps

1. Confirm the camera or device is online.
2. Check whether the plate is visible in the image or stream.
3. Review camera angle, distance, glare, and nighttime lighting.
4. Test with a slow-moving vehicle.
5. Confirm the plate exists in the correct permit, parent, or access record if matching is required.

Common Mistakes

• Testing with a dirty or obstructed plate.
• Changing software settings before checking camera placement.
• Using the wrong property or school account during testing.

Troubleshooting

• Move the camera closer or lower if plates are too small.
• Reduce glare and improve lighting if plates wash out.
• Clean up duplicate vehicle records if matching is inconsistent.

Related PLACA.AI Resources

• How LPR works
• LPR camera guide
• Request demo