Users
Users are managed by the Property Managers, and there are different roles: Agent Sub Agent Tenant Security Dispatcher User Users can be marked as active or inactive, and the list can be filtered by user name for easier access. Users are also sorted by property.
Permits
Permits allow a vehicle belonging to a Tenant or a Visitor to be parked on the property without being in violation. Property Managers are supposed to approve or decline incoming permit requests in the Pending Permits section of their account. They will be able to see if the incoming request is for a Tenant or […]
Patrol Requests
Patrol Requests are coordinated by both the Patrol and the Property Manager where the Patrol Manager sends in the request and the Property Managers chooses to Approve or Decline it. Patrol Requests are done so that the Property Manager can make sure that no one else is patrolling the property except for the approved party. […]
Add License Plate (Manually)
When patrolling there might be cases where a license plate is miseed (not captured), for this reason the driver can add it manually. It can also be added after finishing a patrol (as long as the patrol happened within 6 hours): When clicking on the Add Plate button, a pop-up window will appear: Fill out […]
Property
Properties are only managed by the Property Manager and HOA administrators. Properties can be physically accessed by the Patrol Manager with approval for patrols. The Properties section in the Property Manager and HOA admin menu allows them to add, edit, or delete properties. The details for each property are as follows: Property Details Tow Details […]
Towing and Violations
What is the difference between towing and a violation? When someone receives a violation, it is merely a warning or a fine whereas being towed is when the vehicle is forcefully moved off of the premises. Only the Property Manager and a Tenant can send in a request for a vehicle to be towed when […]
Roles
On Placa.ai there are three different roles: Property Manager Patrol Manager Tenant Each role holds different responsibilities, and therefore, has different menu options and functions. The Property Manager is the role that holds the most responsibility because they are the ones that manage tenants, permits, properties, etc. The Patrol Manager manages the Drivers and sends […]
Tenants
Tenants are considered the people who will be using the parking properties and will be required to be registered with the Property Manager. Tenants will be sorted by property, and the manager will be able to edit the tenant information, add new tenants, view tenant permit history, or delete tenants. Each Tenant will require: Apt […]
Space Calls
Space Calls on Placa.ai is a function only available to the Property Manager and the Tenant in order to initiate towing of vehicles parked illegally on the property. It is not available to the Patrol Manager because they are in charge of the Drivers that will respond to the calls. When creating a Space Call, […]
Start a Patrol
To start a patrol, you need to select a property and select which cameras you want to use for patrolling: After your selection, click on Start Patrol: As soon as you select the cameras, livestream for those will appear below. Under the stream, license plates captured will start appearing. As we can see in the […]